Autor: markyoung

~ 12/04/12

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A manifesto is bigger than fitness. It is bigger than your career. Instead, it is a written declaration of your values and intentions in life and I’d like to share mine with you and finally help you to create your own.
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But first a little backstory…

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A couple months ago I came across a post on the internet about creating a personal manifesto and the concept totally resonated with me.  All too often we get busy with life and it is easy to lose sight of what really matters to us.  Instead we find ourselves driven by different things on different days and we don’t have a predetermined course through life. We get lazy, complacent, and generally end up wasting our lives away with things that truly don’t matter to us. We become subject to the control of our ever-changing thoughts and feelings.  Having a clearly defined set of values gives us the ability to reflect on them and assess if we’re on track in our lives.  As a result, I set aside a couple of hours over a few days and pulled together my own personal manifesto.

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Note:  Below is MY personal manifesto and it represents MY beliefs and values. While the specifics of these are very relevant to me personally, they may not be YOUR beliefs and values. I have shared them here to give you an example of what a manifesto looks like. I don’t intend to entertain any discussion about whether or not you agree with my beliefs and values. My hope, instead, is that taking a look at mine will inspire you to create your own.
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My Personal Manifesto

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I am a man of God.
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I will spend time with him daily by reading his word, and through worship, and prayer. I will allow HIS love to flow through me to all those around me. I will act in faith and believe in his promises. I will behave at all times in a way that is pure and holy. I will make God a priority in our home. I will seek to serve others with a joyful and willing heart.
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I am a family man.
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I will put the needs of my family above my own.  I will lead my family in faith and finance and be strong in times of trial. I will actively love my wife unconditionally, respect her feelings, and work in partnership with her to build a lasting relationship of trust, intimacy, and happiness.
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I will be a patient and kind father and love my daughter unconditionally. I will make time to play when I’m tired and teach her through example and instruction about faith, love, relationships, health, and effort.  I value my family and I put my phone aside when I am with them.
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I value my health.

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I will nourish my body only with nutrients and limit consumption of foods and beverages that jeopardize my health. I will not be a slave to any substance. I will exercise at a challenging intensity no less than two times per week and seek opportunities to be active. I will limit sedentary behavior.

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I always do my best.

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I will seek excellence in all that I do. My time will be spent on things that I value and I will limit time spent on things that serve as distractions.

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I care about my planet.

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I will consider impact to the earth in my decisions about food and products on which I spend my money. I will seek used before new. I will reduce waste, reuse items when possible, and recycle what can be recycled. I will limit accumulation of unnecessary things.

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My life will be an example for others to follow.

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Creating YOUR Personal Manifesto

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Step 1 – Create a List

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The first step in creating a manifesto is to list all of the things that you value in your life.  At this point you don’t need to spend a lot of time figuring out which are the most important, just get them all out on paper (or on the screen if you’re a computer junkie like me).  Take some time to do this.  Ask yourself what you’d like to accomplish before you die.  Think about what you’d like for your family, friends, and colleagues to say about you at your funeral.  Decide what kind of legacy you want to leave.  Make the list as big as you can.

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Step 2 – Pick Your Top 5

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At some point you’re going to need to cut down the list of all the things you’ve listed to the top 5 or 6 things you truly value.  I’d suggest beginning by crossing out the stuff that obviously doesn’t make your top 5 first.  That should narrow things down a bit.  From there, spend some time (even if it takes a few days) to cut away at the list until only the final few remain.

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Step 3 – Expand on Your Values

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Once you’ve narrowed it down to your most important points you’ll want to expand on them so they remind you each time you read them what they really mean to you.  Most importantly, make sure the points tell you what actions you should take or how you should behave to be in line with these values.  And make sure to state everything in the present.  Don’t say “I want to have integrity”.  Say “I have integrity”.

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Step 4 – Read it Every Day

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A personal manifesto is useless if you don’t read it often.  I have mine as a document on my computer desktop and I generally read it the first time I open my computer each day.  I also have a copy in my email so I can read in on my phone and a printed paper copy I can access easily.

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I’ll be the first to admit that I am not even close to being the person I’ve presented in my manifesto, but that is the person I want to become.  And each time I read it and there is some kind of discrepancy between who I am and what I’ve written it highlights for me the changes I need to make in my life.  Most importantly, it keeps me focused on what really matters to me and reminds me when I’ve gotten off track.  I know exactly what my values are so I know exactly where to spend my time.

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I’ve only just begun this process and my life is already beginning to change.  I challenge you to step out and create your own personal manifesto.

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Define and become the person you are meant to be.

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Post tags:

Autor: markyoung

~ 20/02/12

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If you’re a personal trainer you’ve undoubtedly heard (or probably said) the following sentence:

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“Man…if I could only get clients that followed everything I told them to do they would all get incredible results.  Why can’t they just listen to me?!?  Why don’t they just do what I tell them?”

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After all, they are paying you good money to tell them what to do, right?  Your job is to seek out the best training and nutrition information and convey it to them and their job is simply to follow it!

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Of course, regular readers of this blog know that I don’t agree with this position and that I believe most times it isn’t knowledge that limits the success of our clients, but the application knowledge.  And while can debate the relative importance 6 meals per day versus 2 meals per day (probably nothing in my opinion), the reality is that this doesn’t make a lick of difference to our clients because they’re just struggling to put anything we say into action.

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I’ve said before that I think psychology trumps physiology for fat loss and muscle gain in most of our clients.  I have also discussed the concept of creating behavior change being one of the biggest missing elements in the skill sets of most trainers.  Well…recently my colleague Dr. John Berardi, owner of one of the world’s largest body transformation companies, put out 4 incredible (and free) videos that illustrate the importance of this area and provide insight on how it should be done.

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If you are a personal trainer, strength coach, or even someone who is seeking to create change in their own life, these videos are an absolute MUST.  If I had to hire and train a trainer to work for me right now, these would honestly be some of the first videos I would have them watch (they are THAT good).

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Of course, embedding has been disabled for these videos so I can’t add them right here in this post, but I’d highly recommend you check out each of the links below to see the videos.

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The Compliance Solution – Part 1

The Compliance Solution – Part 2

The Compliance Solution – Part 3

The Compliance Solution – Part 4

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In the interest of transparency, these videos are a lead in to the sign up for of Precision Nutrition’s Personal Training Certification, but this is only mentioned briefly in the 4th video.  You do not have to enter your email to view the videos and I make no money if you do decide to sign up.  I honestly just think these are some of the best videos I’ve seen in regards to personal training that I’ve seen in years.

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For those who are personal trainers (and are considering launching an information product in the future), this video series is a shining example of how to launch a product while not selling your soul and making audacious claims about total nonsense.  JB is a class act and the information he provides here is top notch.

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Enjoy!

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Post tags:

Autor: markyoung

~ 18/11/11

Yesterday I posted the following picture on Facebook.  I stated that the meal contained meat, potatoes, rice, cabbage, asparagus, and strawberries.  After posting I asked the question “How many calories are on this plate?”  Before you scroll down for the answer, take a look at the photo and take a stab at it yourself.

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The answers ranged from 400 calories to 1200 calories, all the way up to “GET THAT IN MA BELLEH” (with my wife also being a smartass and suggesting that it was 4500 calories – Love you baby).  After taking guesses a dietitian colleague of mine and I independently totalled up the plate using online calorie software.  And interestingly enough, we got totally different answers!

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Her total was 1500 calories whereas mine was closer to 1000.  But when we looked at the reason for the differences they were largely attributable to differences in the estimated sizes of the portions on the plate (we both agreed that the meat was probably pork).  However, the big point here is that whichever estimate you agree with the fact remains that the food on that plate represents far more calories than most people should be consuming in a single meal.  It also means that even trained professionals have a hard time agreeing on quantities when looking at a plate like this.

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With the Christmas season upon us and the number of parties, dinners, and potluck events that will inevitably be a part of it, I think that this plate would actually even be a conservative estimate of intake for a lot of people.  There are almost always pre-dinner treats like veggie trays, hummus, and chocolates kicking around.  An even then a single plate of food might be less than most people eat (you know…try a little of everything and then go back for a second helping of the stuff you really like).  Combine that with the calories from wine, beer, and desserts (you know you HAVE to try at least one slice of each kind of pie right?) and you’ll be consuming a boatload energy that will ultimately be stored as fat.

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Doing this task made me think back to previous holiday seasons where I hadn’t paid much attention at events like these.  This year I think I’ll be a little more attentive to what I’m eating.  If nothing else, when you’re making up your plate this holiday season I hope this task inspires you to be a little more cautious with your consumption to0.  After all, the best way to lose weight in January is not to have gained it in the first place.

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Have a great weekend!

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PS: Today is the last day to save $100 on the Peak Diet and Training Summit and (due to popular demand) there is now a 2 pay option for those who prefer to pay in installments.  This package is a true beast with 15 DVDs, 2 info packed manuals, 2.0 NSCA continuing education credits, and a bunch of other bonuses available only this week.  There is no risk as the product is fully refundable so go and pick it up before the deal disappears.  Order your copy HERE.

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Autor: markyoung

~ 29/08/11

In case you haven’t been following along, this is the third part in a multi part series put together by my friend and colleague Chi Chiu.  The aim is to help fitness professionals understand behavior change so that they can bring about the very best in their clients.

In Part 1 of this series Chi introduced the concept of stages of change and discussed how these stages show how willing we are to change to achieve a certain goal. More importantly, he highlighted the fact that recognizing the stage and dealing with it can help you to get better results with your clients.

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In Part 2 of the series, Chi discussed the first step in dealing with those in the earliest stage called “The Window Shopper”.  Today, he’ll be covering the next step in dealing with those in this stage.  Take it away Chi….

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Step 2 – The Goal

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After you have created a safe environment, you can discuss goals. This is not about goal setting, which I will discuss in a later post on the Customer stage, but about counselling skills. I have seen many times a difference in what the client wishes and what the trainer thinks is necessary. The goal however, is neither. The goal is what you negotiate and agree upon together.

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It is perfectly normal that a client comes in with a goal in mind, but leaves with a different goal. This is great, because, you were able to make it safe enough that the client accepted your advice or was able to express himself better. With some creativity, you can usually connect or even integrate their goal with your goal. The important thing however, is that when their original goal changes for whatever reason, you need to be explicit about it for several reasons.

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  1. You will be judged on your results and that’s why you need to agree upon your goal.
  2. The client may have accepted the new goal without giving it real thought, and has a hard time explaining it at home to their spouse.
  3. The client feels that a new goal has been forced upon him and that he has not been taken seriously.

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All these scenarios are important, but I’ve seen huge problems with the second scenario.  In this case the spouse, who may not agree that your client needs a personal trainer in the first place, has been given an opportunity to disagree further. Any social support from home is gone, which makes it harder to get results. The third scenario is also dangerous because most of the time you may think that you know what’s best for the client.  However you may not notice, because some personalities strive towards harmony all the time and they sacrifice their own needs, the client is left feeling bad afterwards without you knowing it. This requires some skills like funneling.

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Some clients talk a lot, while other clients need some encouragement and even then will not spill their guts. Both types of clients can be dealt with in the same manner with a technique called funneling.

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  1. Start with an open question with ‘Can you tell me about…’
  2. Then redirect the conversation by addressing a specific detail with an open question, starting with ‘what’ or ‘how’ and get even more specific if necessary with questions like ‘when’ and ‘where’.
  3. Close the subject by summarizing and ask whether you understood it correctly. The only allowed answer is yes, everything else means, you need to go back to step 1 or 2.

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Just to give you an example…

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You (1): How can I help you?

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Client (2): I need to lose 15 pounds and I tried everything and always fails, and …

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You(3): Ok, so have tried it multiple times and you did not give, that means you have experience. Can you tell what worked the best for you?

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Client(4): I used a diet that was super and I lost 20 pounds, but I failed it a couple of times and jumped right back to where I started and then ….

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You (5): Excuse me for interrupting, but I find the success you had with the diet interesting, when did you follow this diet?

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Client (6): Well, two years ago for a period of six months, later that year for a period of three months and this year almost 5 months.

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You(7): That’s a very specific answer, good memory. So if I understand correctly, you have been successful before multiple times in losing weight on your own, without any help?

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Client(8): Yes

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You(9): Well, that’s a hard thing to do and you have done it a great job with the tools you had. You did not give up after the first attempt and that’s the kind of persistence we need to make it stick this time!

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At first you started with a question that could lead to anywhere and the answer was quite concrete at first, but the client started to wonder off in all directions, getting emotional over failed attempts, but clearly stated that something did work. You may find it very impolite to cut someone off, because they are venting. Now you are being soft instead of being safe. You need to cut off a person, that talks easily and runs off in all directions. You do it however by empathizing and complimenting before you change direction. Now you kept it safe and you regained control.

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By asking to elaborate on a previous successes you are actually inviting to self-complimenting (line 3), while learning what works for the client. The self-compliment invite did not pay off and the client wonders off again so you need to canalize the emotional tsunami by zooming into a detail (line 5). I also get the information I want. You may want to funnel it a bit more, but then you need to close the subject. You do it by summarizing, paraphrasing it with an emphasis on the positive achievements (line 7). How positive you are depends on the self-complimenting response of the client.  You close with a level 3 compliment, when credibility allows it.

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At the end of the session, you need to summarize again and when a goal change was negotiated, it must be a part of the summary with the reason for change and what the new goal is. The client needs to agree with the summary and you compliment again.

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The Window Shopper

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We have discussed several techniques, that you may find too cautious. That’s because they are geared towards the worst case scenario and that represents someone in window shopper stage. You learned from the previous post that Windows shoppers believe they have no problem and are usually pressured into visiting you. They expect to be judged, liked they have been by the person that pressured them in the first place.

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Instead they are being taken seriously and even received some compliments that they felt were genuine. Most clients will start to open up and may move up to the searcher stage. Their denial of the problem, may well in fact be a response to being pressured or be related to the insecurity of their own control over the problem. To admit that, they need to be in a safe environment and you can create that with the tools provided.

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It’s not always as smooth as I’ve shown above and  I’ll give you an example in my early years as a coach when I helped kids in weight loss programs. The parents from one 13 year old girl asked me to talk to her in the hopes of convincing her to stop smoking. Mind you, I really was not up for the task.

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Me: You know smoking is not healthy.

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Girl: Whatever, I smoke and I’m healthy.

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Me: You may be healthy, but others get sick from smoking.

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Girl: No way, all my friends smoke and they are all healthy.

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Me: You see that guy across the street, he smokes and he got sick.

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Girl: Yeah, but he is old!

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So much for education!

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This girl definitely did not believe she had a problem with smoking. I, on the other hand, had some serious problems. Although I was not experienced, I did figure out (after banging my head a couple times) that this was going nowhere. So I stopped with trying to ‘educate’ her.

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Instead I asked her a bunch of questions of how she ended up seeing me. And, of course, her parents had sent her.  I asked what her parents thought that she would get out of this arrangement. Her answer was typical and eloquent “don’t know”.  At the time, I did not know what to do with such an answer, but we will cover it on the next post. Then I asked her,  what her ideal world would look.  Because did not believe she had a problem, I wanted to know what an ideal world would like through her eyes. I was grasping at that moment.

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Her answer stomped me because her perfect world would be a world without her parents!!!  Of course, this is not that strange in puberty. But what I did not realize at the time was that just because she did not believe she had a problem with smoking, did not mean that she did not have a problem. She was a window shopper on the smoking issue and a searcher on the problem with her parents. One girl, multiple stages, which makes perfect sense (unless you confuse stages with types of people). Her problem with her parents was nothing serious, but a problem nonetheless. I started focusing on that part and I will elaborate on it in the next post, that revolves around the searcher.

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Winding Down

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We have covered a lot more than I anticipated in this post, but I hope you can understand why I needed this many words, to get a couple of concepts across. These are the foundation of good coaching. Even when you do most of it intuitively, those who have a better understanding of why they do what they will definitely be more successful. Even with all your talent, which I applaud you for, you can tweak your skills, to get even better.

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Safety first, gets a whole new meaning here and it starts with empathizing. You need to hold back on the education, because it may imply judgment of bad previous lifestyle choices, which may lead to a complete lockdown. If we want a chance to get something through their skull, we need to find the entrance and it lies in their hearts. Creating a safe environment will create the conditions necessary to relax more, while motivating by complimenting, will open up their heart.

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All this can be refined by using funneling techniques in our conversations. It’s both efficient to clients to talk sparingly and the ones you cannot seem to shut up. These are again skills that grow with practice and I want to leave you with an assignment that you can apply in every session, but also in every conversation you strike.

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  1. Try to analyze when you needed to empathize instead of being positive.
  2. Hold of the direct compliments, but focus more on indirect compliments.
  3. Try to get from an indirect compliment to a level 3 compliment.
  4. Try to detect any signs of change willingness and how you got there.
  5. Evaluate any session / conversation and think of stuff to improve upon the next time.

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Every session while training or talking, I have had the last few years, has been recorded and as I experimented with concepts and techniques from MI, SFBT and positive psychology, I got to see the results. Because I also teach this stuff, my students get to see my video’s and literally learn from my mistakes. That’s why I spent so much time analyzing this stuff and it has resulted in great gains in rehab, prehab, and performance cases. I wish nothing less for you and your clients and hope to see you again with the next post where we will discuss techniques to deal with the searcher stage.

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References

  • Lester PB (2011), McBride S, Bliese PD, Adler AB.  Bringing science to bear: An empirical assessment of the Comprehensive Soldier Fitness program. American Psychologist, Vol 66(1), Jan 2011, 77-81.
  • Gaume J (2009), Gmel G, Faouzi M, Daeppen JB. Counselor skill influences outcomes of brief motivational interventions. J Subst Abuse Treat. 2009 Sep;37(2):151-9. Epub 2009 Mar 31.
  • Pollak KI (2010). Physician communication techniques and weight loss in adults. American Journal of Preventive Medicine, 39(4), 321-328.
  • Stams GJ (2006), Dekovic M, Buist K, e.a. Effectiviteit van oplossingsgerichte korte therapie: een meta-analyse. Gedragstherapie. 39, 2, 81-94
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Okay great stuff!  Thanks Chi.
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I also just wanted to let my readers know that on Tuesday August 30th at 8PM Rachel Cosgrove put on a FREE webinar called 7 Keys to Success for Females in the Fitness Industry.
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Here is just some of the stuff that she covered:
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The biggest mistakes female fitness professionals make and how you can avoid these costly errors.
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How to be taken seriously in our industry and become a leader in the field.
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That you have so much to offer in fitness, you just have to go after it.
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The ONE thing that will have the greatest impact on your business.
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Rachel’s secrets to get a book deal and get into magazines.
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Frankly, I realize the barriers for women in this industry and I am excited that someone who has been as successful as Rachel is stepping up to create this.  And the good news is that if you missed it, she recorded it and you can access the replay for free.  If you are a female and want to make your mark on this industry, I’d highly suggest you check it out.
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7 Keys to Success for Females in the Fitness Industry <– Go to page and click the “Watch the Video” link on the right.
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Autor: markyoung

~ 21/08/11

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A while back my good friend Chi Chiu wrote a great review piece for my site on Gary Taubes’ book Why We Get Fat.  More recently, Chi mentioned to me that he wanted to put together a post to assist fitness professionals in helping their clients to change.  When I saw the first draft I had so many questions that I wanted answered that Chi said he’d literally have to write a multi part series just to fit it all in.  This is part 2 of that series and if you’re a strength coach or trainer who is trying to help people change their behaviors and their lives, this is the stuff that most of us are missing so eat it up, put it into practice, and watch your results explode.
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Note: If you haven’t read Part 1 of this series you can do so HERE.  Without it you may be a little lost with some of the terminology in this piece.  Just sayin’. 
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Take it away Chi…
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In my last post on how to help your clients change, I introduced the concept of stages of change from a Motivational Solution-focussed Coaching (MSC) perspective. It describes how willing we are to change to achieve a certain goal. Any of us can be at different stages at once, dependent on the goal. Recognizing the stage and dealing with it, can help you to get better results with your clients.
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While the introduction post covered the concepts and the how to recognize a certain stage, it did not go in-depth on how to deal with these stages. This post will cover concepts and skills required to deal with the first stage of change which I call the Windows shopper.
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The MSC Pyramid
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A model is a simplified view of reality. It may not be as neat when dealing with real clients, but a structured view of the process accelerates learning. It is all consolidated in a pyramid that consists of three basic layers representing the three different stages. The steps tell you what and when to do it.
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However, we must remember that coaching is not an exact science, but a social science. To explain this, you need to know that science helps you to predict an outcome. The reliability of your prediction however, can vary and one of the ways to express that reliability is through the statistical r-value (Pearson correlation). In medicine we strive towards r = 0.95, which simplified, tells you that if you were to repeat the experiment 100 times, the outcome will be the same in 95 out of 100 times. That’s pretty accurate, because you have tight control of your variables.
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When you try to predict the outcome of physiotherapy, you will find that it is much harder to control the situation. You can still get a r = 0.80 though. In social sciences however, where coaching belongs, you’re like the king of control when you reach r = 0.60 and understanding this will help you understand why this stuff is much harder than writing a kick ass program.
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It may also help you to appreciate the hard work that goes into researching different methods so you and I can achieve better results with our clients. If all of this stuff sounds confusing to you and you want to know more about how to use research to increase your results, you may want to check out Mark’s product How to Read Fitness Research.
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In any case, the pyramid the represents the MSC model is built on the assumption that your client starts from a window shopper stage, although that may not be the case. The Windows shopper however, is the hardest stage to deal with, so in this case we hope for the best and expect the worst. The steps are usually pretty in line with what you can expect in reality, even if the client is in the customer stage when he arrives.
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Some of this stuff may come naturally to you, some of it may not. Note that achievement is skill x effort. If you are already good at something, you may actually become even better at it. If you lack the skill, you need to step up the effort a bit and you’ll improve. Some parts of coaching may not seem to match your personality at first, but I can only ask to you to give it a chance.
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A lot of these ‘new’ motivational and resilience practices have been taught in the US army in 2009 and 2010 to drill sergeants (Lester PB 2011). Some of those sergeants consider a friendly pat on the back all touchy-feely, but they rated the program an average of 4.9 out 5! The program has now been approved for a massive roll-out for all military personnel. So without any further delays, let’s get some results!
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MSC Pyramid – Step 1 : Safety
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I think that there is a good reason that you cannot remember anything from your time before the age of three. As you discover the world, you learn to crawl, stand and walk. That sounds easy, but with all the falling and bruising this seems like a process close to torture. So, I consider the amnesia functional. Your guidance however can be compared to learning your client how to walk on his own.
Therefore you need to create a safe environment.
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The first rule of establishing a feeling of safety for your clients is that you tell what you are about to do, before you do it. Don’t assume that they are okay with it. When people are focused on walking, they walk, when they are obsessed with falling, they WILL fall! The approach of safety has to do with shifting the attention away from falling, which creates the necessary conditions to start walking. You can refine this approach if you’re willing to take into account some of the stuff I’m about to discuss.
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Empathize
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The client usually comes with a problem and may or may not want to share it (completely) with you. The client can also be very negative about it. You can only reach him when there is enough trust and empathy. It is at this point that I may ask you to do something that flies directly against the nature of our business, where we need to be upbeat and positive all the time. I have nothing against positivity when it does not railroad results.
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I’ll give you an example of a guy coming in the first time huffing and puffing, clearly out of shape, and he is late.
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Client : “Geez, could it get any worse? I was already stuck in traffic and I walked up seven flights of stairs, before I found out that you were two levels lower. Don’t you have any signs?”
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As a trainer you have several options:
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Tell him that he is already warmed up (that’s positive)
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Actually charge him for the extra work out (could be considered negative)
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Empathize with him, telling him that you feel sorry that his experience has had to start this way, but you’re glad that he is here now.
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Option A is in fact the positive outcome of the incident. The thing is that your response is not perceived as positive, but as a ‘quit wining’ type of statement. The client is not taken seriously and may feel as though he is being ridiculed and he will not perceive it as a safe situation. The willingness to change may have been dramatically reduced. You may feel that it is not real, but I see this happening all the time, usually more subtle. This forced positive attitude, can be very offensive and therefore unsafe for your client. There is a time and place for everything…even positivity.
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What the client needs is your acceptance and understanding that he is upset. Whether you think that the problem of the client is trivial or exaggerated, is really beside the point. Empathy is accepting that it is a real problem for the client and has nothing to do with you agreeing with the client. As soon as you start to empathize, you can let the client release his negative emotions, instead of replacing it with anger towards you. Now you have created the right conditions to become more positive.
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Motivate or Confront
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A lot of the goals that our clients come for have to do with lifestyle choices and the word choice, already holds the assumption that the client may have made wrong choices in the past and therefore is to blame. You can confront your clients with their previous choices, like they do on television shows, but this is reality.
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Friends and colleagues of mine have been coaches on the Dutch version of the Biggest Loser and they will vouch for the results. Although they are very competent personal trainers, they have never had similar results with their own clients, as they had on the show. Television creates special circumstances. The tough love approach may create great television, but is not necessarily great coaching.
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How would you respond, when someone talked to you like that? (Scene from the US Biggest Loser, season 7)
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Blaming people for their lifestyle choices may be natural, even human, but is it helpful? It has been researched quite extensively and one example of a recent study (Pollak KI 2010) was the recording and analysis of 461 GP sessions on the topic of weight loss. The conversations were labeled as motivating or confrontating and then correlated with the results. Although it was nowhere near shouting, calling names and cursing, the clients of the GP’s with a motivating style lost an average weight of 0.8 kg after three months, while the patients of the confrontating GP’s actually gained 0.3 kg. This correlation has been shown many times over  (Gaume J 2009, Stams GJ 2006).
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You may think that this approach is a bit soft, I know I did. Not confrontating however is not the same as being soft. You need to uphold rules and you need to be straight. Just take out the blaming and the judging part and you are on your way to motivating. It took me a while, before I found the right balance and there is some logic to it, which we will discuss when we reach the searcher stage in this series.
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Complimenting, an Art and a Science
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Everybody is receptive to compliments. If you want to educate your clients, you need to know that most learning is at first affective (emotional), before it becomes cognitive. This simply means, that you need to open the heart to get it into the brain. Compliments open the heart, but the impact can vary and some of it has to do with the credibility. A personal trainer has a hard time, increasing the value of a compliment, because he is supposed to compliment. It devalues the compliment and therefore it’s impact.
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To make the most out of compliments, we need to learn something about appropriate complimenting. You may not be aware of it, but there are different kinds of compliments. You can even classify them in a hierarchy of impact. You can compliment on looks and stuff you can buy, which is a compliment made very often, like “nice car”, “nice tie”, “nice shoes”, etc. You can compliment on behaviour, like a job well done. And you can compliment on positive personal traits, like “you’re such a warm and giving person and you mean the world to me”.
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Can you see the difference in impact between the “nice shoes” and “you mean the world to me”? The first one, I categorize as level 1, while the compliment on the personal traits is the highest level, level 3 if you will. If you really want to open someone’s heart, you need to be at level 3. The problem is that it is not safe, because it is not credible. Picture yourself telling a client that the first time he walks in. If it is not credible, your client assumes that you must have an ulterior motive and suspicion kicks in. We’re still at the first step of the MSC pyramid and our first concern is safety so we need to start lower.
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A compliment on shoes however is safe and at that level you can get away with just about anything. And by anything, I mean anything that does not get you into a sexual harassment suit. However, a compliment on looks and stuff you can buy, will not have a big impact though, especially from a professional that is supposed to compliment. And then there is the matter of you as a person, just feeling uncomfortable with complimenting or being more introvert. In that case it’s even harder, because your effort will never be valued properly, which is not much of an incentive either. There is actually a work around that many of you already use and probably without subconsciously knowing it. It’s the indirect compliment.
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The indirect compliment comes through a question. Ask how somebody achieved something, and it may spark a very detailed response, especially if he is proud of it. He may not be aware of it, but as he is telling you how he achieved this goal, he is actually complimenting himself. The value of these compliments are high!  And best of all, you get to charge him for it!
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Let me give you a complete example.
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A guy comes in and he wants to increase his bench number because he is stuck for months now and heard you are the go to guy or gal for results.
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You : How long have been benching?
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Client: For two years now.
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You: You built that chest in two years without any help? That’s impressive, how did you achieve that?
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Client: Well, first I asked a buddy of mine and when I became bigger than him, I went on the internet and read anything I could find and that got me to this.
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You: Well, that’s great. You’re not only willing  to learn, but you also know when to move on, which is smart and that means that you and I will maximize your results.
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In this short conversation, a lot of things are happening. First you started with an open question, that he cannot answer with just a yes or a no. He needs to be a bit more detailed and that’s especially convenient when the client is not the talkative kind. Then you compliment him with how his chest looks, which opens the door to his heart a little bit. The question on how he achieved it, gives credibility to first your compliment, because you are not just saying it, but you are genuinely interested. You just upped the value of your compliment. A good trainer is interested in knowing this because, as part of the client’s history, you may not want to repeat stuff he already did.
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As he tells you that he has surpassed his buddy, he is actually bragging, but since you asked, it all okay. While doing it, he is complimenting himself, on his behavior. Then you compliment him with his behavior, and end it with multiple compliments on his positive personal traits. These compliments are credible because they simply enforce what he has told and you and your conclusion is nothing more than logical. What starts as a level 1 compliment, gets recharged on the second level and ends with credible fireworks.
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You may not know whether he was a window shopper, pushed by his buddy to visit you, a searcher believing he was going to be stuck at this level forever, or indeed a customer. But with a couple of questions and compliments at the right time and the right level, he may have been catapulted into customer stage.
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Let’s get back to the first guy, that came in late and was complaining about finding your place.
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Client (1): Geez, could it get any worse? I was already stuck in traffic and I walked up seven flights of stairs, before I found out that you were two levels lower. Don’t you have any signs?
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You (2): Well, we actually do, but you may have missed them.  I’ll take a look at them later. Please take a seat, I’m glad that you are here now and that you have been persistent in finding our place.
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Client (3): Yeah, yeah. Just check the signs.
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You (4): I will, it is always good to re-evaluate them.
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This is a totally different conversation, where you don’t end on level 3 in complimenting. You barely scratched the surface of level two, when you noticed that he was persistent (line 2). Which is objective and credible, because he could have simply turned around leaving the building. This was a subtle invitation to an indirect compliment. He did not respond to this (line 3), so you did not open up his heart, but at least he did not slam the door in your face. The fact that he repeated his arguments about the signs, tells you that he still needs empathizing. You respond by taking him seriously (line 4), which is defuses the situation even more. To do that, you need to leave your ego at the door and that’s important. You may not know what set him off. Was it the traffic jam, looking all out of shape because of two extra stairs he had to walk, or is he looking for an excuses to bail out.
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Let’s continue this conversation…
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You (1): What can I do for you?
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Client: I need to lose some weight and I’m far too busy to do it on my own, so I need a personal trainer.
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You (2): Ok, that’s a clear answer, so let’s talk some numbers before we get to the details. How much weight do you want to lose?
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Client (3): I need to lose 15 pounds, because I have a checkup for my insurance coming up in two months.
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Here you see that you hold off on the compliments, just because he did not respond to it the last time, when you opened the door for a self-compliment. A compliment is actually given, when you told him that he gave you a clear answer (line 2). Although it may not seem like much, it is appropriate in this case. You don’t wait for a response, but you get down to business. Without asking him what he weighs, you ask him what he needs to lose (line 2). Some people find it hard to tell what they weigh. You need to get there eventually, but it may not be safe yet.
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Notice that you did not ask him why he wants to lose weight (line 2). If he needs to share it, he will, like he does in this case (line 3). Why is this important? It makes perfect sense that when you know the motivation, you can help someone better. The problem with asking why, is that people tend to get defensive. “Well, because I find it beautiful myself”, is not an uncommon response. The emphasis on myself, tells you that he or she, perceives your question as judging. They hear it all the time. “If I’d look like you, I would never go on a diet”. They expect you to judge them and feel the need to justify.
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In the two examples, you see that we use the same techniques, but the dosage is a bit different. The choice is dependent on the response on the invitation to self-complimenting. In the bench guy, it was no problem, while in the late guy, he actually turned down your invitation. It’s a great tell, that helps you differentiate your approach. But it also requires practice. If you compliment easily, you may come on too strong for some clients. There is a way out though, when you notice that you overdone it. Simply tell him that it may not mean much to him, but in your experience it’s something you don’t see often and admire. I have rarely seen, someone argue with that. A lot of trainers I see are more reserved and find it hard to compliment at all, except for behavior. Inviting to self-compliment and take it from there, can balance out both situations.
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Okay…Mark here again...
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As this post is running a little long, I think we’ll wrap it there today and in my next post I’ll share Chi’s next step in the MSC Pyramid – The Goal.
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In the meantime, if you’re a fitness professional, please remember that Monday August 22nd at 8PM eastern is Alwyn Cosgrove’s Death of Personal Training webinar.  It is FREE and I’m confident that the content will be awesome and will change the way you do business!  If you can’t make the time slot, there will be a replay, BUT you have to sign up now to be able to access it.
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So go HERE and get registered.  I’m not sure how many people Alwyn is letting on this webinar, but I’d hate for you to miss out because you took your sweet time signing up.
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